Getting started
Getting started with Ruvio
Start with the information you already have: a customer profile, a company, a person, one email, or an existing spreadsheet.
View answerHow can we help?
Find direct answers for people search, local-market coverage, contact enrichment, unlocks, and work-email verification.
SUPPORT LIBRARY
Start with the task in front of you.
11 answers
Prospecting
How prospect research credits work
Your plan’s prospect research credits pay for the research behind an assistant brief. Smaller requests generally use less; broader requests can use more.
View answerEmail verification
Understanding Ruvio email verification statuses
Only likely exists is generally ready for human outreach review. Every other status needs enrichment, another contact route, or suppression.
View answerEmail verification
What should I do with a catch-all email result?
Treat catch-all as uncertainty, not validity. Confirm the prospect and search for person-specific evidence before deciding on a contact route.
View answerEmail verification
How to prepare a CSV for bulk email verification
Use a clear header row, one contact per row, and separate columns for email, person, company, and domain context.
View answerEmail verification
Why is my email verification result inconclusive?
Inconclusive means there was not enough person-specific evidence to make a responsible classification. It is not a pass.
View answerProspecting
How to find a business email from a name and company
Confirm identity and employer first, then test only a small number of name variants supported by evidence.
View answerProspecting
How to bring LinkedIn prospect research into Ruvio
Bring the profile URL and business context with the person. A LinkedIn profile is research evidence, not proof of a work email or permission to contact.
View answerPipeline
How to manage sales pipeline stages and next actions
A stage should describe what has actually happened. Every active opportunity needs one owner and one dated next action.
View answerAccount and data
Responsible business email outreach FAQ
Verification improves contact evidence. It does not create permission, remove the need for relevance, or replace the rules that apply to your market.
View answerAccount and data
How to protect, export, and delete prospect data
Keep only the professional context needed for the workflow, control access, preserve source dates, and apply deletion and suppression rules consistently.
View answerSTILL NEED HELP?
Contact Ruvio support Tell us what you are trying to do.
Send the workflow, result status, or question—without including passwords, API keys, or unnecessary personal data.